Returns

Right of withdrawal

You may notify us of your decision to withdraw within 14 calendar days of receiving your order. You do not need to provide a reason.

Once you have notified us, the return must be dispatched within the following 14 calendar days.

Requesting a return

We will provide the current return address and return instructions. Do not send a return to the carrier’s sender address or directly to the supplier.

Simply refusing delivery or sending a parcel back without clearly notifying us of your decision does not constitute a valid withdrawal.

Contact information

To request a return, email contact@maison-aiqila.com or use our Contact page. Please include your order number and the piece you wish to return.

We reply within two business days, Monday to Friday.

Return condition

You may inspect and briefly test the piece only as necessary to assess its nature, characteristics and function.

To receive a full refund, the piece should be returned:

with all components supplied with the order
clean and adequately protected for transport
with its original packaging where reasonably possible
without damage, scratches, bent parts, marks or missing components
without exposure to water, perfume, hairspray or other cosmetic products

We may deduct any loss in value resulting from handling beyond what is necessary to examine the piece.

Return shipping

Return postage, packaging and carrier charges are paid by the customer.

We strongly recommend using a tracked service and keeping proof of dispatch until the refund has been completed. Maison AI QI LA does not provide prepaid return labels for change-of-mind returns.

Refunds

Refunds are issued to the original payment method.

We may withhold the refund until we have received the returned piece or until you provide proof that it has been dispatched.

Where required by applicable law, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional charges paid for express or upgraded delivery are not refunded.

Exchanges

We do not process direct exchanges.

To order another piece, return the original item for a refund and place a new order separately.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or different from the item ordered, contact us through the Contact page before returning it.

Include your order number and clear photographs of the piece, its packaging and the shipping parcel. We will review the issue and provide the appropriate instructions.

This section does not limit any statutory rights relating to defective or non-conforming goods.