Terms & Policies

Last updated: 26 August 2026

About this store

This online store operates under the name AI QI LA. Throughout these Terms, “AI QI LA”, “we”, “us” and “our” refer to the online store available at maison-aiqila.com.

AI QI LA sells new hair ornaments directly to individual customers through this website. We do not operate as an affiliate website, wholesale platform, resale marketplace or consignment service.

We are responsible for handling orders placed through this store, as well as delivery questions, returns, complaints and customer service requests.

You can contact us at:

Email: contact@maison-aiqila.com
Contact page: https://maison-aiqila.com/pages/contact

We normally reply within two business days, Monday to Friday.

Scope of these Terms

These Terms apply to purchases made through maison-aiqila.com and to the use of this website.

Please read them before placing an order. By submitting an order, you confirm that the information you provide is accurate and that you agree to the Terms applicable at the time of purchase.

Nothing in these Terms limits any mandatory consumer right available under applicable law.

Products

Each product page provides the main information about the piece, including its appearance, materials, finish and other relevant characteristics.

We take reasonable care to present our products accurately. Colours and surface details may appear slightly different depending on lighting, photography and screen settings.

Products are sold as new unless a product page clearly states otherwise. They are offered for personal use and are not intended for wholesale resale.

All products remain subject to availability.

Prices and payment

Prices are displayed in the currency shown on the product page and at checkout.

The total amount payable, including any shipping charges and other amounts collected by the store, is shown before payment is confirmed.

Payment must be completed using one of the payment methods available at checkout.

If an obvious pricing or product information error is identified before dispatch, we will contact you. You may confirm the order at the corrected price or cancel it for a full refund.

Orders

After an order is placed, an order confirmation is sent to the email address provided at checkout. This confirms that we have received the order.

The order is accepted when dispatch is confirmed.

Before dispatch, an order may be cancelled if:

the product is unavailable;
payment cannot be authorised;
the delivery address cannot be served;
an obvious price or product information error has occurred;
the order appears fraudulent or unauthorised; or
cancellation is required by law.

If payment has already been collected for a cancelled order, it will be returned to the original payment method without undue delay.

We may apply reasonable quantity limits where an order appears to be intended for unauthorised resale.

Delivery

Preparation and delivery estimates begin on the day the order is placed and include both order preparation and transit.

Delivery times are estimates rather than guaranteed arrival dates. Customs checks, public holidays, remote destinations, carrier delays and other circumstances outside our reasonable control may extend them.

Shipping costs are calculated at checkout according to the destination and order value. Shipping is currently free for orders over €90.

Full preparation times, delivery estimates, tracking information and instructions for delivery issues are available here:

https://maison-aiqila.com/pages/shipping-delivery

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

Returns and right of withdrawal

You may notify us of your decision to withdraw within 14 calendar days of receiving your order, without providing a reason.

Once you have notified us, the return must be dispatched within the following 14 calendar days.

For a change-of-mind return, return postage, packaging and carrier charges are paid by the customer. We do not provide prepaid return labels for these returns.

Refunds are issued to the original payment method. We may withhold the refund until the returned piece has been received or until proof of dispatch has been provided.

Where required by applicable law, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional charges for express or upgraded delivery are not refunded.

We do not process direct exchanges. A different piece may be ordered separately after returning the original item for a refund.

The complete return process and return conditions are available here:

https://maison-aiqila.com/pages/returns

Damaged, defective or incorrect orders

If a piece arrives damaged, defective or different from the item ordered, contact us before returning it.

Please provide the order number and clear photographs of the piece, its packaging and the shipping parcel. We will review the issue and provide the appropriate next steps.

This procedure does not limit any statutory rights relating to defective or non-conforming goods.

Appropriate use of the website

You may use this website only for lawful purposes.

You must not attempt to interfere with the operation or security of the store, gain unauthorised access to its systems, submit fraudulent information, impersonate another person or use automated methods to extract content or data without permission.

Intellectual property

Unless otherwise stated, the branding, text, graphics, photographs and other original material presented on this website are owned by AI QI LA or used with permission.

The content may be viewed and used for personal, non-commercial shopping purposes. It may not be reproduced, republished, sold or commercially exploited without prior permission from the relevant rights holder.

Website availability

We may update, correct or temporarily suspend parts of the website for maintenance, security or operational reasons.

We do not guarantee that every function will remain available without interruption. This does not affect orders that have already been accepted or any mandatory consumer rights.

Responsibility

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the order was placed, losses caused by misuse of a product, or delays resulting from circumstances outside our reasonable control.

This section does not affect rights relating to defective or non-conforming goods, personal injury, fraud or any other liability that cannot lawfully be limited.

Complaints and disputes

If you have a concern about an order, contact us first at contact@maison-aiqila.com or through our Contact page. We will review the matter and respond within two business days, Monday to Friday.

These Terms are subject to the laws applicable to the sale and to any mandatory consumer protections available in the customer’s country of residence.

Nothing in these Terms prevents a customer from referring an unresolved complaint to a competent court, consumer authority or dispute-resolution service available under applicable law.

Privacy and personal information

When you browse the store, place an order, contact us, create an account or subscribe to communications, personal information may be collected. This can include:

contact and account information;
order, delivery and transaction information;
messages sent to customer service;
device, browser and IP information; and
information collected through cookies and similar technologies.

We use this information where necessary to:

process and deliver orders;
provide customer service and manage returns;
operate and secure the website;
prevent fraud and unauthorised transactions;
meet legal and accounting obligations;
understand and improve store performance; and
send marketing communications when consent has been provided or another lawful basis applies.

Personal information may be shared with service providers where necessary to operate the store. These may include Shopify, payment providers, delivery and fulfilment providers, customer-service tools, email platforms, analytics providers and advertising services such as Pinterest when those services are enabled.

Information may also be disclosed where legally required or where necessary to protect the store, its customers or other people.

Some service providers may process information outside the customer’s country. Where required, appropriate safeguards are used by the relevant providers.

Information is retained only for as long as reasonably necessary for the purposes described above, including order administration, legal obligations, fraud prevention and dispute resolution.

Depending on applicable law, you may have the right to request access to, correction of or deletion of your personal information, or to object to or restrict certain uses. You may also withdraw consent where processing is based on consent.

To make a privacy request, contact contact@maison-aiqila.com. You may also have the right to contact your local data-protection authority.

Cookies and advertising technologies

Essential cookies are used to operate functions such as the shopping cart, checkout, security and customer preferences.

Optional analytics and advertising technologies may also be used, depending on the services enabled and the choices made through the store’s cookie settings.

Where consent is required, optional cookies are not intended to be activated before that choice is made. You can review or change your choices using the cookie settings available on the website.

Rejecting optional cookies does not prevent the essential functions of the store from working.

Marketing communications

If you subscribe to our mailing list, we may send information about products, collections or store updates.

You can unsubscribe at any time using the link included in each marketing email or by contacting us.

Changes to these Terms

We may update this page to reflect changes to the store, its services or applicable requirements.

The version applicable to an order is the version available when that order is placed. Changes will not retroactively reduce the rights attached to an existing order.